POLICY & PRIVACY PRACTICES

Patient Rights Policy

It is the policy of Wisdom Matters, to maintain and protect the patient’s fundamental human, civil, constitutional, and statutory rights, in accordance with the Mental Healthcare Act 2017. We hope to create an open, secure, and non-restrictive treatment environment.

Each patient admitted to Wisdom Matters shall, subject to giving informed consent, receive treatment that is suited to the person’s needs, which shall be delivered skillfully, safely, and humanely with full respect for dignity and personal integrity.

Wisdom Matters is a unique treatment setting because of its emphasis on intensive individual psychoanalytic psychotherapy in a therapeutic community, and its fully open setting. Our orientation and philosophy are based on working collaboratively with individuals unless the psychiatric team claims that the participant lacks capacity. 

During the Patient Care Program, a family and participant meeting is only approved by the chief medical officer/counsellor. Any outside food, medicines, or services such as laboratory investigations, tests, classes, courses, and conveyance involved shall be paid for by the family. 

It is to be understood that absconding, wandering and suicidal tendencies, violent behaviour, suspiciousness, among others are signs and symptoms of mental illness. Criminal acts including suicide are subject to legal action and the organisation will not be held responsible.

Wisdom Matters undertakes training programs for young professionals to help them develop the necessary skills for working with individuals and families in distress. Photographs, Videos, and Audio took here may be used for training and promotional purposes. 

Organisation Rights Policy

Fees once paid for any of the facilities or services, shall not be refunded under any circumstances. 

At the time of admission, the patient and any family members who accompany the patient will be provided with a declaration of understanding; on which it clearly states that in case of physical ailment, sickness, contagious disease or any other medical condition Wisdom Matters holds all rights to conduct required tests, transfer the patient to a hospital, give them any immediate medical or surgical treatment if deemed necessary by the institution, or send the patient home. There could be unfortunate incidences such as accidents of any kind, fractures due to falling or while playing games, any type of illness to the extent of natural death. In such cases, the sole responsibility of looking after, hospitalisation, payment of medical bills, etc shall be the patients/family members and Wisdom Matters will not be held responsible for the same.

 

Patients are required to follow all the general rules and regulations of the centre and in particular refrain from violence against self or others, destruction of property, use of drugs other than prescribed medications and engaging in sexual activities while under the care of, and at the centre.

 

If the institution feels that the presence of the patient is undesirable or they or their family are not following the rules and regulations, we hold the right to send back a participant or refuse admission. The admission and discharge rights are reserved with the management.

Privacy Policy

Effective date: November 02, 2018

This section informs of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

 

INFORMATION COLLECTION AND USE: 

We collect several different types of information for various purposes to provide and improve our Service to you.

 

Types of Data Collected - 

 

 Personal Data 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address

  • Full name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Qualification and organisational affiliation

     

 Usage Data 

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Wisdom Matters uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

     

Transfer Of Data - 

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this

Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Wisdom Matters will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data - 

 

 Legal Requirements 

Wisdom Matters may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Wisdom Matters

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

 

Security Of Data - 

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers - 

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites - 

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

 

Changes To This Privacy Policy - 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us - 

If you have any questions about this Privacy Policy, please contact us: